Digital Transformation and Artificial Intelligence: A Humanistic Approach to Maintain Human Connection In today’s fast-paced world, marked by technological advances such as artificial intelligence (AI) and digital transformation, significant challenges and opportunities arise for businesses… How Artificial Intelligence Transforms Customer Service ROI – Sponsored by Intercom
Business Process Transformation at Humana: Insights from a Business Optimization Expert In a competitive market like health insurance, a company’s ability to stand out in customer experience largely depends on how it transforms and optimizes… Human Leads in Customer Experience According to Forrester Health Insurance Report
Demystifying Digital Transformation: The Key Importance of Strategic Data Utilization Digital transformation is a term that has dominated conversations across all industrial sectors over the past decade. Often, it is associated with the introduction of… Talkdesk Integrates AI Agents for Retail Customer Service
Demystifying Digital Transformation: A Critical Perspective on the Strategic Use of Data In the modern business environment, digital transformation is a topic that resonates strongly in the corridors of corporations and startups alike. However, several… Exploring Customer Experience (CX): 20 Questions Answered – Part Two
Title: Business Optimization in 2025: The Importance of AI and Data from a CEO’s Perspective As the CEO of a leading technology and consumer services company, I am deeply involved in the evolution of business… Customer Experience Tools and Strategies: 2025 Predictions
