Privacy, Trust & Digital Ethics

Privacy, Trust & Digital Ethics

CRM Security Breach Management: The 72-Hour Response Protocol for Marketing Teams

When a CRM breach exposes customer data, marketing teams must act swiftly alongside their Data Protection Officer to assess severity, contain the incident, and ensure the supervisory authority is notified within the 72-hour window mandated by GDPR Article 33. This protocol outlines clear steps, communication templates, and escalation paths so marketing professionals can respond decisively without costly delays.
Read more