Is your team ready to do their best using all the available tools and improving their workflow?
Customer expectations for innovation, connectivity and engagement continue to rise. Digital transformation was already a necessity, but it is visibly accelerating due to the pandemic and the increased online presence of customers.
A new set of customer needs and habits implies a new attitude toward marketing and sales, one that doesn’t just focus on outside revenue sources. In order for the customer experience to improve, the employee experience (especially during home-office times) should also improve. The technology implemented within the company has to maximize productivity and commitment of your team, which translates into a better ROI.
As can be seen in the following graph from a Salesforce report “Trends in workflow automation”, only 25% of IT leaders declare that the technology implemented increases the productivity of the employees. That means most workers are not equipped to maximize the effects of their work and waste invaluable time on tedious tasks.
In the same report, 97% of IT and engineering leaders state that workflow automation is being prioritized. Technical leaders who have implemented it report strong ROI. Simply put, automation saves costs and time, making our team’s work better and faster. The technological push means that manual tasks are delegated to machines and the team has time for strategic and high-value work.
According to the survey, the savings in terms of time delegated to the task are up to 66%, together with a saving of 46% in its cost. Automation means significant job optimization opportunities, improving operations and taking companies to the next level.
