Is Customer Experience Losing Its Impact?
Is Customer Experience Losing Its Impact? Are your customer satisfaction (CSAT) scores flatlining, even as you invest more in personalization? You’re not alone. Many companies see diminishing returns, despite pouring resources into “customer-centric” initiatives. The problem? Generic personalization. Scaling customer experience with AI data offers a path to hyper-personalization that resonates. It’s about understanding individual […]







