Audit Suggests Separating DMV from DOT Due to Declining Customer and Employee Experience
Are 40% of your citizens abandoning online applications halfway through? Is employee satisfaction plummeting despite new software investments? Many government agencies face these frustrations when attempting to modernize legacy citizen experience. Siloed departments, incompatible systems, and a lack of unified data cripple progress. The solution isn’t just about adopting new technology, but restructuring for agility […]





