Insights & Expertise
Human+AI, data, CRM and intelligent systems: what we learn building and operating, and the studies we publish.
Why Emails Going To Spam Suddenly: Diagnosis Checklist from 200+ Audits
Your campaign worked last week. Same list, same sender, same ESP – and now your open rates have collapsed. If you’re trying to understand why emails going to spam suddenly is happening to you, the answer is almost never one thing. It’s usually a stack of small signals that tipped a reputation threshold. This checklist […]
The Tableau For Email Marketing Analytics Playbook That Actually Works
Most email marketing dashboards show you what happened. Tableau for email marketing analytics, when architected correctly, shows you why it happened and what to do next. The gap between those two outcomes is entirely structural – it lives in how you connect your data sources, define your metrics, and build your calculated fields before you […]
Third Party Cookie Death CRM Impact: The Board-Level Conversation You Need to Have
The third party cookie death CRM impact is not a marketing operations problem. It is a revenue architecture problem, and most boards are having the wrong conversation about it – or none at all. Companies that treat this as a tag management exercise will lose measurable revenue within 18 months. Companies that treat it as […]
The GEO Generative Engine Optimization Framework Senior Leaders Are Using Now
Roughly 40% of Google searches now return AI-generated summaries that cite sources directly, meaning your brand either appears in the answer or it doesn’t appear at all. GEO generative engine optimization is the practice of structuring your content, data, and authority signals so AI engines select you as a cited source – not a buried […]
Email Deliverability Best Practices 2026: What Changed and What Still Works
If you ran a clean email program in 2024 and haven’t touched your setup since, you’re already behind. Not because everything changed – most foundational mechanics haven’t – but because the thresholds tightened, the mailbox providers got faster at pattern detection, and several assumptions that worked two years ago now actively hurt inbox placement. This […]
Click-to-open Rate Optimization CTOR: What We Learned After 50 Implementations
From 8% CTOR to 31% in 90 days. That was the result for a mid-market B2C retailer after we dismantled what they thought was a content problem and found an architecture problem instead. Across 50 implementations, click-to-open rate optimization CTOR is consistently the metric that separates email programs that generate revenue from ones that generate […]
Categories
- CRM Optimization & Deliverability 184
- AI & Business Automation 107
- ESPs & Marketing Automation 92
- Martech & Industry Trends 82
- Data Strategy & Analytics 51
- Email Design, UX & Conversion 32
- Trends, Future & Digital Ecosystems 25
- Privacy, Trust & Digital Ethics 23
- CRM Strategy & Customer Lifecycle 18
- Content Production & Brand Systems 10
- Consulting & Advisory Practice 10
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